Privacy Policy

1. Introduction & Overview

Welcome to BuyCona ("we," "our," or "us"). We are committed to safeguarding the privacy of our website visitors, customers, and verified vendor merchants across Nigeria.

This Privacy Policy outlines how we collect, use, disclose, and secure your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and international data protection best practices when you browse our website, place orders (including Pay on Delivery and Direct Bank Transfer), or communicate with us via WhatsApp.

2. Information We Collect

To fulfill gadget orders and provide responsive customer service, we collect essential details during checkout and site interactions:

• Contact & Identity Details: Full Name, WhatsApp phone number, and delivery state & address.
• Order & Transaction Information: Selected gadgets (laptops, phones, accessories), configurations, order references (e.g. BELI-XXXXX), and chosen payment method (Pay on Delivery or Bank Transfer).
• WhatsApp Chat & Verification Data: Bank payment transfer receipts, dispatch confirmation queries, and customer service conversations.
• Technical & Browsing Data: Device type, browser specifications, and anonymous usage analytics to optimize site performance.

3. How We Use Your Information

We utilize the information collected strictly for legitimate business and fulfillment purposes:

• Order Fulfillment & Dispatch: Coordinating with our delivery riders and courier partners for door-to-door delivery across Kano, Lagos, Abuja, and nationwide.
• WhatsApp Verification & Notifications: Notifying you of order placement, courier arrival times, and payment verifications.
• Customer Support & Warranty Service: Assisting you with technical questions, warranty claims, and return requests.
• Fraud Prevention & Security: Verifying genuine orders and protecting our multi-merchant marketplace from fraudulent activities.

4. Sharing & Third-Party Disclosures

We never sell or rent your personal information to third parties. We only share necessary customer data under strict confidentiality with:

• Verified Merchant Vendors: When an order is placed for a vendor's product, necessary fulfillment details (Name, Phone, Delivery Address) are provided to process and package your order.
• Logistics & Courier Dispatchers: Logistics personnel strictly for delivery contact and physical address routing.
• Law Enforcement & Legal Authorities: Only when strictly mandated by Nigerian law or court orders.

5. Data Security & Retention

We implement industry-standard encryption, firewall protection, and role-based administrative access controls. We do not store sensitive payment card PINs or banking credentials on our public servers. Order records are retained for statutory accounting and warranty tracking purposes.

6. Your Rights & Contacting Us

Under the NDPR, you have the right to request access to your personal data, rectify inaccuracies, or request the deletion of your account records. For any privacy-related questions or requests, contact our Data Protection Officer: